JocoProxy help

Support

For product help, email mu07010@jocoding.net. We aim to respond within three business days.

Before contacting us

1. Confirm the proxy type, host, port, username, and password with your proxy provider.
2. Confirm your iPhone has internet access before starting the tunnel.
3. Stop and start the connection once, then reopen JocoProxy.
4. Check whether the proxy provider or destination is temporarily unavailable.

What to include

Tell us your iOS version, JocoProxy version, proxy type, and the exact error message. Do not send your proxy password, full browsing history, or other secrets. If you choose to share an exported diagnostic file, review the destination in the iOS share sheet before sending.

Account and billing

JocoProxy has no in-app account. App Store purchase and refund questions are handled by Apple through reportaproblem.apple.com.

Safety

Only use proxy servers you trust. JocoProxy cannot verify a provider's security or privacy practices and does not promise that a service will treat the connection as coming from a particular region.